Role Objective
The Senior Implementation & Operations Specialist is responsible for leading the successful implementation and operational delivery of Learning & Development solutions across multiple stakeholders. The role acts as the central orchestrator, coordinating and aligning internal teams, clients, trainers, and partners to ensure seamless execution of learning initiatives. It oversees project implementation, operational workflows, freelance trainers, learning platforms, and reporting while maintaining high standards of quality, efficiency, and client satisfaction.
Key Responsibilities
- Lead the end-to-end implementation and operational delivery of learning programs.
- Develop implementation plans, project timelines, and resource allocation schedules.
- Coordinate with internal teams, clients, and freelance trainers to ensure seamless project execution.
- Serve as the primary operational point of contact during program delivery.
- Manage learning event logistics, including venues, vendors, travel, and participant communications.
- Oversee the recruitment, onboarding, scheduling, and performance of freelance trainers.
- Coordinate with the CSM to administer the TXP platform, including learner enrollment, program setup, attendance, and certifications.
- Monitor project progress, identify risks, and implement operational improvements.
- Prepare operational reports, dashboards, and implementation status updates.
- Track key performance indicators and ensure data accuracy across systems.
- Maintain implementation documentation, SOPs, and quality standards.
- Build strong relationships with clients and stakeholders to ensure successful program delivery.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Project Management, Human Resources, Education, or a related field.
- 4+ years of experience in operations, project management, or Learning & Development.
- Strong project coordination, reporting, and stakeholder management skills.
- Excellent communication, organization, and problem-solving abilities.
- High attention to detail and the ability to manage multiple priorities.
- Experience within Learning & Development, training, or EdTech is preferred.
