Turning Expert Knowledge into Digital Learning in Oman

Capture the decisions behind the explanation

Experts often know more than a procedure manual records: the clue they notice first, the question they ask before acting and the point at which they seek help. Turning this knowledge into digital learning assets starts with understanding their reasoning.

For Omani organizations, a useful starting point is knowledge that employees request repeatedly or that operations depend on heavily. It might involve interpreting a system exception, reviewing a complex request or investigating a recurring error. Identify who needs the knowledge and what should become possible once it is available.

Interview around a specific situation

Ask the expert to describe a relevant situation after sensitive information has been removed and appropriate permissions obtained. What information was available? What remained uncertain? Which options were rejected? What would have changed the decision?

These questions reveal assumptions and limits that a polished summary can hide. Include a less experienced colleague in the discussion. Their questions often expose steps the expert considers obvious.

When two experts disagree, investigate the difference. Their answers may apply to different conditions, or an official procedure owner may need to resolve the issue. Do not combine conflicting recommendations into an apparently universal rule.

Choose the asset for its intended use

• A decision tree for recurring choices with clear boundaries.

• An interactive scenario for interpreting information and explaining a decision.

• A short screen demonstration for a system task using training data.

• A checklist for points employees need to verify.

• An annotated illustration for a concept that text cannot explain efficiently.

• A question-and-answer resource for judgment calls and escalation limits.

Not every answer needs to become a course. Some knowledge is most useful as a searchable reference. Other knowledge requires practice and feedback. One interview can support several assets, provided each has a defined purpose, audience and scope.

Validate knowledge before publishing

Separate approved procedures from expert opinions and observations that require further checking. A persuasive recording must not turn an unapproved personal shortcut into an organizational standard.

Record the source, owner, version and review date. Link the asset to the procedure or system it explains. Check rights to supporting material and decide who should have access. Knowledge suitable for one team may not be suitable for all employees or external sharing.

Preserve the expert’s time

Give the expert a prepared interview guide and a focused review task. Ask them to validate decisions and technical accuracy rather than rewrite the entire learning experience. The learning team can then structure the explanation and build practice around the approved content.

Test transfer with someone new

Give the asset to an employee who did not help create it. Ask that employee to perform an appropriate task or explain a comparable scenario. Observe the questions that remain and the points where expert intervention is still necessary.

Measure whether people can find the resource, use it correctly and identify its limits. Review recurring questions where a meaningful comparison is possible. Provide a way to report new exceptions so the asset can improve as work changes.

Contact SkillUp MENA to turn expert knowledge in your Omani organization into validated digital content that supports practical application and knowledge transfer.